Privacy Policy

Welcome to Haven and Hadley’s Privacy Policy for our website We are committed to protecting your privacy and want to be transparent about how we handle your information. This policy explains how we collect, store, and use your data when you interact with our website or services. Rest assured, we prioritise data security and respect your preferences.

What we collect and why

Basic Personal Information: This includes your name, email address, contact details, and any other information you provide to us voluntarily when you engage with our website or services. Like filling out a contact form, when you sign up for our newsletter, book a chat time, request a quote, or submit your details as a freelancer.

Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, device information, and pages visited. This helps us analyze trends, administer the site, and gather demographic information.

Third-Party Sources: We may receive information from third-party sources, such as social media platforms or marketing partners, in accordance with their privacy policies and your privacy settings.

How We Use Your Information

We use the information we collect about you to:

  • Respond to your queries.
  • Send you our newsletter, if you have opted in.
  • Schedule and manage chat times.
  • Provide you with a quote or respond to your business inquiries.
  • Evaluate your application as a freelancer.
  • Improve our website and services.

Disclosure of Your Information

We do not share, sell, or otherwise disclose your personal data for purposes other than those outlined in this Privacy Policy. We may disclose your personal data to a few select third parties, such as our service providers, when necessary to provide our services.

Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal data, we will provide notice of the changes on this page.

Contact Information

If you have any questions, concerns, or comments about our privacy policy, please contact us using the contact details provided on our website.


Haven and Hadley uses cookies. A cookie is a small piece of information stored on your computer or smartphone by the web browser. The two types of cookies used on the Website are described below:


  1. “Session cookies”: These are used to maintain a so-called ‘session state’ and only last for the duration of your use of the Website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the website to function optimally, but they are not used in any way to identify you personally.

  2. “Permanent cookies”: These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No personal information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the Haven and Hadley website to work, but they may enhance your browsing experience.

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Please note that our business hours are between Monday to Thursday,  9:00AM-16:00PM, South Africa Standard Time.

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